Terms of use

1. GENERAL PROVISIONS

1.1. The present Baltbaby online store terms of sales are valid purchasing from the Internet site https://www.baltbaby.com/terms-of-use. Seller Baltbaby OÜ, register code 14685415, e-mail adress info@baltbaby.com. The conditions are valid between the client and seller mediation on Baltbaby Online store. Purchase questions and legal relations.

1.2. The seller has rights to change and supplement the conditions one-sided, publishing new terms of conditions on the Internet site https://www.baltbaby.com/terms-of-use. If the client made the purchase before changing the conditions, the client and seller order submission legal relations about the conditions will be applied.

1.3. The client has a right to save the conditions before purchasing, print and reproduce if needed. The client agrees with terms of conditions when purchasing from the online store.

1.4. In addition to the conditions purchasing from the online shop Republic of Estonia legislations will be applied.

2. PLACING AN ORDER

2.1. Baltbaby online store orders can be submitted by registrating as a client or as an anonymous client.

2.2. The client will choose products from online store and add to basket.

2.3. The client will choose a way of delivery and place.

2.4. The client will confirm the basket and pays for the product (Payment methods offered by the seller). The client will check the products before paying the bill (to make sure it is correct).

2.5. After paying the bill the client must press the link „Tagasi kaupmehe juurde“. 2.6. The seller will send an e-mail to the client with a confirmation and invoice about receiving the order and payment.

2.7. The sales contract will come into force between the seller and the client beginning from receiving the payment. 2.8. Products that the seller can not assemble will be refunded within 14 days at the latest.

3. PRICE AND PAYMENT

3.1. All the Baltbaby online store products are priced in €, turnover tax included.

3.2. The client will prepay for products full price and delivery. Payment takes place in a safe environment – Paying by bank it will take place at the safe bank link environment. Paying by credit card it will take place at a safe Maksekeskus AS environment. The seller has no rights to see any data.

3.3. You can pay for your products on the online store through bank links, Visa/MasterCard credit card, by the bill. Placing an order there might be service charge added (depending on the client and their bank or credit card issuer agreement).

4. DELIVERY

4.1 The products can be ordered to ITELLA or Omniva parcel machine OR using the DPD Courier service to a certain address.

4.3. Delivery from the parcek machine

4.3.1.Product delivery from chosen ITELLA or Omniva parcel machine there will be delivery charge added. If the order is more than 100€ it will be no delivery charge.

4.3.2. Products will arrive to the ITELLA or Omniva parcel machine depending on conditions and deadline of the parcel macines.

4.3.3. When the pack is delivered the client will get a text notification that includes unique number that allows to open the door of the parcel machine.

4.3.4. The seller is not responsible for any damage if someone else has got the number and products.

4.3.5. If the client has not taken the pack before the deadline, the seller will read it as abandoned and will return the payment to the client (in 14 days to the same bank account where the client made the payment).

4.4. Delivery from the courier

4.4.1. By picking the DPD Courier there will be delivery charge depending on the Courier price-list. If the order is more than 95€ there will be no delivery charge.

4.4.2. The products will be delivered depending on the Courier service conditions and deadlines.

4.4.3. The client has to ensure a date and address to receive products. If the client is not available the courier will try one more time to deliver products. If the client has not taken the pack, the seller will read it as abandoned and will return the payment to the client (in 14 days to the same bank account where the client made the payment).

4.5. Commodity inspection

4.5.1. Receiving the products the client must open the package carefully, not damaging the package and the products. If the client has ruined the package by being careless, the seller has the right to insist compensation when returning the goods. If the package is impossible to open without ruining it, the client does NOT have to be responsible. 4.5.2. If the client will find a wrong or defective package OR the package is not in a good condition, the client needs to inform the seller.

4.5.3. The seller is responsible for the products while transporting. After the pack has delivered the responsibility goes to the client.

5. PROCESSING CLIENT’S DATA

5.1. The Seller uses personal data and data provided by the Client regarding the purchases made in accordance with the Personal Data Protection Act to the extent necessary for the execution of an order submitted by the Client to the e-shop. The Seller does not transmit the Client's personal information to third parties, except the postal or courier service provider, to the extent necessary for the delivery of the goods to the Client.

5.2. The seller does not have access to the Client's bank information when paying for goods for payment via the Internet bank.

6. RETURNING PRODUCTS, DEDUCTIONS AND REFUNDS

6.1. The Customer has the right not to withdraw from the contract within 14 calendar days from the receipt of the goods (the receipt of the SmartPOST or Omniva carriage of the products, except for product defects, check point 7).

6.2. In order to return the goods, the Client must fill in the part of the returned part of the invoice accompanying the goods or the application for withdrawal from the contract and forward it to Baltbaby OÜ by contacting info@baltbaby.com

6.3. The client is required to return the products to the Seller within 14 days from the date of submission of the application for withdrawal.

6.4. The client has the right to withdraw from the contract if the products are unused or broken (the suitability of the products can be tried and used for inspection purposes). We advise the client to deliver all the products at once. The direct costs of the repayment are borne by the customer. We recommend returning the goods in the original package.

6.5. According to the Law of Obligations, the right of withdrawal does not apply to goods which by their nature can not be returned (for example, underwear removed from the package, swimming and sun-dresses, stockings-socks). Returns will only be accepted with the completed withdrawal declaration.

6.6. In case the Customer has withdrawn from the transaction, the Seller will return the purchase price together with the delivery fee without delay, but not later than within 14 calendar days after the withdrawal application. The refund will be made to the same account from which the purchase was paid.

6.7. In case the Client violates or damaged the returned products intentionally or due to negligence, the Seller has the right to refuse to accept the products or to demand compensation for the damage.

7. PRESENTATION OF CLAIMS AND RESPONSIBILITY

7.1. The seller is responsible for the non-conformity of the purchased goods within 1 year from the delivery of the goods to the Client. When selling goods to a consumer, it is presumed that the non-compliance of the contractual conditions encountered with the Client during the six months was at the time of transfer of the thing, if such a presumption does not contradict the nature of the matter or deficiency. The Client undertakes to inform the Seller about the non-conformity of the goods not later than within 2 months after its discovery (submit a complaint).

7.2. The customer is advised to submit a complaint by e-mail to info@baltbaby.com. The claim must include the name and contact details of the Client, the date of submission of the complaint, the defect found on the goods and the content of the claim, and include a proof of purchase.

7.3. The Seller is not liable for any damage or any other consequence of the incorrect information provided by the Client during the execution of the order, including the delay in delivery, if this is due to circumstances that the Seller could not influence.

7.4. The seller is not responsible for any damage caused by misuse of ordered goods.

7.5. Disputes arising between the Seller and the Client are resolved by negotiation between the parties. In case of failure to reach the agreement, the Client has the right to address the Consumer Protection Board (Õpetaja 9A Tartu 51003, http://www.tarbijakaitseamet.ee) and the Consumer Dispute Committee (Pronksi 12 Tallinn 10117, http: //www.komisjon.ee) for an out-of-court dispute or Tartu County Court. In addition, to address complaints with e-traders open to all Customers, the European Union's online environment, the ODR platform (Online Dispute Resolution, http://ec.europa.eu/odr). 

8. LIABILITY

8.1. The Seller and the Client are liable to each other in the cases and to the extent provided for in the legislation of the Republic of Estonia for damage caused to the other party in violation of these Terms of Use.

8.2. The seller is responsible for the sales price of the product.

8.3. The Client undertakes to use the online store for the sole purpose of law and good practice.

9. PRIVACY POLICY

9.1. The Customer gives the Seller a clear and informed consent for the processing of their personal data.

9.2. The personal data which is given to the seller shall be entered in the customer register and used for the provision of the sale service and the provision of goods to the Client.

9.3 The Seller keeps the Customer's contact details and information about the purchases made during the purchase of the Customer. This information is treated as confidential and processed in accordance with the Personal Data Protection Act. The personal data that are important to send the products to the Customer is forwarded to the courier company.

9.4. The Seller may use the Customer's personal information to send to special offers and campaigns by e-mail only if the Client has given his consent to this.

9.5. Data communication between the Client and the banks and the card payment center is encrypted, which ensures the security of the Client's personal data and bank data. Payment is made outside of the online store environment, in the secure payment environment of the respective bank or service provider. The online store lacks access to the Bank's details and credit card information. The personal data is processed by Baltbaby OÜ

10. CLIENT SUPPORT

10.1. If you have any questions or concerns, please feel free to contact us, we will try to help you in every possible way. Email us at info@baltbaby.com

We wish you an enjoyable shopping experience